*1. General Policy*

All sales are considered final upon purchase. We encourage customers to thoroughly review the product descriptions and features before making a purchase decision. However, we do offer refunds under the following conditions.

*2. Eligibility for Refunds*

# 2.1 Software Products
- *Defective Products:* If the software you purchased is defective or not functioning as advertised, you may request a refund within *3 days* of the purchase date. You must provide evidence of the defect, such as screenshots or descriptions of the issue.
# 2.2 Subscription Services - *Dissatisfaction with Services:* If you are not satisfied with our subscription services, you may request a refund within the first *3 days* of your subscription. To qualify for a refund, you must contact our customer support team and provide a detailed explanation of your dissatisfaction.
# 2.3 Training and Support Services
- *Cancellations:* If you wish to cancel a training or support service, you may be eligible for a refund if you notify us at least *48 hours* before the scheduled start of the service. Refund requests made after this period will not be eligible for a refund.

*3. Refund Request Process*

To request a refund, please follow these steps: 1. *Contact Customer Support:* Reach out to our customer support team at [Insert Contact Email] within the eligibility period. 2. *Provide Details:* Include your order number, purchase date, and a description of the reason for your refund request. If applicable, provide any evidence of defects or dissatisfaction. 3. *Review Period:* Our team will review your request and may reach out for additional information. Please allow up to *3 business days* for processing.